Clinical Healthcare App
As the lead UX and Product Designer for a web application redesign of an old antiquated system that services onsite healthcare professionals with real-time patient information, analytics, and all things related to EHR, my responsibilities included analysis of the existing system, conduct usability tests, and reviewing existing data to identify pain points, user needs, and any technical limitations that must be addressed. My primary responsibilities was to create a user-centered pages that aligned with given business requirements and delivered value to expert users in the healthcare field.
BEFORE
AFTER
Project scope
Two-week agile sprints
Two-years SDLC
Over 200 screens
SKILL SET
Lead Product Designer
Low-fidelity wireframe
High-fidelity prototype
User Testing
Tech Stack
Angular JS / ColdFusion
Axure RP
Figma + AI plugins
Tableau
Problem
A 25-year legacy application was losing re-subscriptions due to antiquated design, revolving development teams, and lack of branding cadence.
Process
Through surveying and questionnaires, end-user testing, and performance analysis, I designed and implemented a universal design system for 100+ apps. Supplied front end CSS and acted as QA for beta testing.
I worked closely with the leadership and development team to develop a comprehensive redesign plan. This plan incorporated my UX and UI design solutions and aligned with the project goals and user needs.
Results
After one year of rigorous agile design grooming, the results in re-subscription rate improved from 75% to 95% as well as a 10% annual revenue growth.
More importantly, we helped ensure the success of the project and created a more efficient and effective system for healthcare professionals to access real-time patient information and analytics.
